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Flood

water problems

Flood in the Kitchen! Now What?

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These 3 steps will save you time and money

Most of us never think of dealing with water problems in the house (other than the dog running inside and shaking off after getting hosed down). Until the day you step onto what has always been a stable, dry floor and you hear that sickening ‘squish’ and feel the cold trickle leaking into your shoes. It’s a heart-stopping experience.

You’re in a disaster. So, what do you do? There’s no 911 for a broken pipe in the kitchen or leaking fridge line or toilet.

That first call is the most crucial to getting things resolved right.  And the wrong call can add distress to disaster.

Ask Mark & Cynthia Dayton, homeowners in Orem, UT. Mark recently walked into his kitchen one morning for a drink of water. But the water wasn’t where he expected it.

I stepped onto the kitchen floor and nearly lost my balance,” he recalls. “The hardwood floor was so warped and buckled, it was like walking on rough cobblestones.” Water from a faulty reverse osmosis system had leaked under the floor (and into the basement), buckling the floor, damaging the cabinets, and creating havoc downstairs.

His call to the insurance company resulted in a disaster cleanup stopgap that stopped the leak, but left them wondering what to do next. “I talked to the insurance company, and they offered me a quick settlement to make the repairs,” said Mark. “It turned out this original offer was 1/10th of the eventual cost of the restoration.”

Fortunately for the Daytons, they contacted RainFire Restoration, and the whole picture changed. “They are experts in restoration, and especially dealing with insurance companies,” Mark said. “Their thorough, persistent interaction with the insurance company secured 10 times the original amount, and resulted in rebuilding the kitchen of my wife’s dreams.”

Dayton’s Flood Experience

Call the Experts First

In retrospect, the Daytons would have had a much happier experience following this simple checklist:

  1. Get the water stopped. Turn off the valve to the faucet or source of the leak. (Find out now where the main water shutoff is in your house so you can shut it off quickly in case of an emergency).
  2. Call a reputable flood restoration company. This is the crucial next step. As the Daytons pointed out, companies with extensive insurance-interface experience can save thousands of dollars and days (or months in the Dayton’s case) of headaches. They can also advise you on how best to interact with your insurance carrier in filing a claim.
  3. Consider all your options. A good restoration company will help you explore the best way to restore your home. This may include putting it back the way it was, but could include changes or additions that make for an even better outcome – all within your time and budget constraints.

“RainFire Restoration was a god-send for us,” said Mark. “They were responsive, professional, and handled all the details of working with subcontractors, specialists and insurance adjusters, so we could focus on getting our lives back to normal.”

“RainFire Restoration was a god-send for us”

Hopefully, you’ll never have to deal with an unplanned flood in your home. But knowing where the water shutoff is, and having a reputable restoration company’s information in your contacts will at least answer the question, “What do I do now?”

Why not put Rainfire Restoration in your contacts right now? (385) 336-7246.

You’ll be glad you did.

Burned home

Utah Flood and Fire Damage: 5 Ways to Recover From a Disaster

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Disasters have a way of striking unexpectedly like flood and fire damage. The simple truth is that much of the time there is no way to predict with water or fire will damage your home, which is why it’s excellent to have a reliable Utah flood and fire remediation service in your local area.

1. Certified and Quick Remediation

Having a certified and speeding remediation service is important for two reasons. First, a certified team is well-trained in making the repairs you need, which means having your repairs done correctly the first time. A quick team also means you’ll be able to return to your home sooner.

 

2. Repair and Restore

A skilled team knows how to repair and restore. Although your home may be damaged by flooding or fire, there is sometimes part of the original architecture that can be restored to good-as-new condition.

 

3. Smoke Odor Removal

A fire has a habit of leaving the scent of smoke behind, but skilled teams know how to remove smoke odor from the wood and insulation of your home.

 

4. Identifying and Removing Mold

Flooding inevitably creates the perfect environment for mold to grow. However, expert eyes know how to identify multiple types of mold and remove that mold from your home permanently.

 

5. Treat Water Damage

Water damage, such as warped wood or water-logged sub-floors, needs to be removed before repairs can begin, which is why expert teams with specialized equipment will find, treat, and remove water damage.

Damage caused by flood and fire can be difficult to overcome: unless you’re using the right remediation company. Contact RainFire Restoration  to learn more about Utah flood and fire damage – and rest assured your disaster can be repaired.

What to Do Immediately After You Discover Water Damage

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Water damage can happen in many ways and at any time of the day or night; A busted pipe in the basement, water stains on the attic ceiling, or area flooding can cause serious damage if not properly cared for quickly.

Three Steps to Take to Repair Water Damage

While standing water, water stains or leaking water can seem overwhelming, there are a few easy steps to take immediately after discovering the water damage.

Play It Safe

If water is still rising, or if the basement is already filled with water, don’t go into it. If the breaker box is located somewhere other than where the flooded area, turn off the main breaker. This step should only be done as a way to prevent plugged in appliances or items from creating a dangerous situation.

Remove Standing Water

This step is critical and should be started as soon as possible. The quicker the water can be removed, the less damage will be left behind. Using a wet/dry shop vac or a bucket, try to remove as much water as possible while waiting on members of the RainFire Restoration team to arrive. However, take no chances: if you’re not sure about the state of the electrical current or don’t know what might be on the floor, don’t venture into the water. If any sewage is involved, avoid the area entirely.

Call the Professionals

As soon as the water damage has been discovered, give RainFire Restoration a call. We are available 24/7 and will quickly access the damage. We will do a walk-through to ensure all areas affected are found and included in the repair plan.

Once we arrive, our team will access the damage and start the cleanup process immediately. It is the goal of RainFire Restoration to restore each property and make it better than it was before the damage.

While water damaged areas are noticeable, other damage can be harder to see. Our friendly and knowledgable staff are available to provide solutions for the obvious, and not-so-obvious problems. Reach out to RainFire Restoration today!

Water Remediation: 4 Steps to Get Your Home Back to Normal

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Standing water can result from both a natural event and other reasons, such as a pipe burst. It can be devastating to your morale and your home. It requires immediate action to contain the water damage. At RainFire Restoration in Sandy, UT, we have a professional team available around the clock to take care of water remediation needs.

You may need water restoration services if you have standing water because of an event such as a storm, pipe burst, or backed up sewer lines. Standing water can affect your air quality and cause mold growth. It is important to begin the restoration process immediately. Here are the steps to get your home back to normal:

 

1. Call a Professional Water Damage Restoration Company Immediately

The restoration process begins with a walk through to access the damage in the affected area. The damage restoration team is trained to look for damage in unsuspecting areas.

2. Begin Water Remediation By Removing Standing Water

Removing standing water is the most critical part of the process. It is a race against time to remove the water. The longer you have standing water, the more damage it is doing to your home.

3. Dry the Affected Area

The next step is to make sure the area is clean and dry. The team will use industrial-sized humidifiers and fans to dry the area to minimize mold growth and to prepare the area for restoration.

4. Begin the Restoration Process

The restoration process will not begin until after water remediation. During this final step, damaged flooring, sheetrock, and any other damaged building material are removed. Once completed, the team will begin the restoration process so that your home is back to its original state.

If you have standing water in your home, don’t let it go untreated. At RainFire Restoration, in Sandy, UT, we offer services you need to take care of and recover from a flood. Call us today at (385) 336-7246.

couch in flood

What To Do in Case of Flood

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What To Do in Case of Flood

Call your Insurance Company

It’s important to call your insurance company as soon as possible.  Ask them what you need to do to ensure that you can receive coverage.  Don’t start cleaning anything up until you have spoken with your agent

Take LOTS of Pictures

It’s important to document everything that you can. Take a video and do a walkthrough of the home.  Try to show everything that was damaged, both on the interior and exterior of your home. Take as many close-up pictures as you can as well of items that were damaged in the flood.  It’s important to have ample evidence of the water damage before you start removing items or cleaning up.

Meet with Adjuster

Make sure that you keep written proof of any interactions you have with the adjuster.  Keep records of all the paperwork or emails you have with the adjuster and insurance agent.  Before they come you should prepare yourself with your insurance information and your pictures of the damaged property.  The adjuster will also take photos and measurements and will provide you with a Proof of Loss which you will then submit to your insurance company.

Contact your Flood Repair Company

At Rain Fire Restoration, we have a 24-hour Emergency Restoration Crew available any day of the week to help with your disaster cleanup. Your problem is our priority, no matter the size of the flood.  Call us at (385) 336-7246

flood with sandbags

Minimizing Damage From Flooding

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Minimizing Damage From Flooding

 

Flooding strikes sometimes when we are not prepared, but if you’re lucky you can minimize the damage from the flooding. Here are a few tips to help save you money and protect your property:

1. Identify the problem:

When you notice your home might be having a flooding problem, the first step is to see if the source of your flood is something you can stop. Is the flooding coming from your plumbing?  Answers to these questions can help with step 2.

2. Solve the problem:

When your pipes are leaking or some other plumbing is causing your flooding, then shut off the water. If it is an external source, utilize sandbags to prevent more water from entering, and make sure all the potential drainage points (like gutters) are free and clear of debris.  

3. Protect Belongings

Now that you have done everything you can to prevent further damage to your home, now is the time to protect all precious items and other belongings from water damage. Don’t forget decor such as rugs.

4. Dry it out

As soon as there is no threat of rain damage, open up all windows and doors to allow airflow through the room so as to dry out damaged areas and prevent mold growth.

Sometimes problems are too urgent to seek professional help immediately and these steps are for those situations, however, professional disaster services can help and potentially save you money of further damages, so once your initial steps are taken, give us a call.

 

Wasatch Valley

Snow-melt and Rain Levels in Utah Raises Concern for Potential Flooding

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Snow-melt and Rain Levels in Utah Raises Concern for Potential Flooding

 

Spring and Summer are teasing us here in Utah, but the rain and snow just keep on coming.  As it does start to grow warmer, the snow is beginning to melt and you know what that means – potential flooding! After last year where Utah had its driest year on record, we’re all very grateful about how much rain and snow we’ve gotten, but we do need to be cautious!

“Right now, there is well over the volume in the snowpack that would fill that reservoir, even if it was empty,” says Scott Paxman, Assistant General Manager of the Weber Basin Water Conservancy District according to the Salt Lake Tribune.  

This means we have much more snow than we anticipated!

Floods can be unpredictable but there are a few things you can do to be more prepared in case of this unfortunate event!

  • Check with your local council to go over local flood plans and to see if you are in a problem area.
  • Make sure to have those emergency kits on hand!
  • Make a flood plan with the members of your household.
  • Check your insurance policy to see if you are covered for flood damage.
  • Make sure to keep important personal documents or valuables in a waterproof container or safe.

And always remember, if you do need any flooding repair in Utah, at RainFire Restoration we are equipped to repair your home professionally, and efficiently.  We have the best equipment, and our technicians use standards established by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), to ensure that you receive the best services possible!

The Mysterious Water Leak

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Water damage and black mold

We had an interesting week with two separate clients calling about unknown water leaks. In both homes we found that there had been a small water leak, but from an unknown source. We did our normal routine—first a visual inspection, and second, we pulled out our protimeter. The protimeter is a great way for us to look behind the walls and get a better idea of where there is moisture. It does this by quickly penetrating the wall or floor with a radio wave.

In both homes we could see that there had been some  moisture behind the sheetrock or directly on the wall. The first home had another restoration company who had tried their best to find the water leak but was unable to pinpoint the problem. They had made a cut in the wall and taken out mold, but didn’t see any source of water. I’m sure it must have been baffling to them, as it was to us at first. But we kept searching. We pulled down the insulation form the wall in each home. When we did this in the second home, we found black mold and quickly set up a containment barrier with a Hepa filter. This is a precautionary step to prevent mold from spreading further.

Containment barrier: this helps seal in spores from black mold. Inside is a Hepa filter that removes harmful particles and debris.

We had hoped that without the insulation, we would easily be able to see the water leak. But removing the insulation did nothing to reveal the problem. Our mysterious water leak seemed to have no origin. We checked the wall with our camera and still saw no water pipe or leaking source.

It started to become apparent that our mysterious water leak was coming from the foundation wall of the home. Our inspection quickly lead us to the outside of the house. Nothing seemed out of the ordinary. We began spraying water down the outside of the foundation. Within minutes the foundation had sprung a leak, and we had found our culprit!

Foundation leak that caused both water damage and mold growth.

You couldn’t believe the shock and gratitude of each homeowner that we had found the source of the leak. We will now begin the steps for both mold remediation and well as water remediation. We found that a little dedication and detective work goes a long way when you’re helping someone in need…especially in the case of an unknown water leak!