Effective Date: January 1st, 2020
Last Updated: March 15th, 2026

RainFire Restoration (“RainFire Restoration,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://www.rainfirerestoration.com (the “Site”), as well as through phone, email, SMS, online forms, and other interactions related to our restoration, remediation, reconstruction, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your information, and it describes the choices you may have regarding your personal information.

By using our Site or communicating with us, you agree to the practices described in this Privacy Policy.

RainFire Restoration is a Utah-based restoration and reconstruction company serving residential and commercial customers. Our services may include water damage repair, water mitigation, water extraction, fire damage repair, fire mitigation, smoke damage restoration, mold remediation, storm damage repair, sewage backup response, structural drying, odor remediation, insurance claim assistance, home restoration, and commercial restoration services.

Contact Information
RainFire Restoration
659 W. 6960 S.
Midvale, UT 84047
Phone: (385) 336-7246
Email: office@rainfirerestoration.com

This Privacy Policy applies to personal information we collect:

• through our Site;

• when you request a quote, inspection, or emergency response;

• when you call, text, or email us;

• when you submit forms, upload content, or otherwise interact with us;

• when we communicate with you regarding services, scheduling, billing, insurance coordination, or customer support;

• when you engage with our content, advertisements, or social media pages that link to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, services, platforms, or applications that we do not control, even if they are linked from our Site.

We may collect the following categories of information:

A. Information You Provide Directly

You may provide personal information when you:

• request a quote or emergency service;

• fill out a contact form;

• call or text us;

• email us;

• schedule an appointment;

• provide property or damage details;

• submit insurance-related information;

• communicate with us about a project, review, complaint, or support issue.

This information may include:

• full name;

• phone number;

• email address;

• property address;

• mailing address;

• city, state, and ZIP code;

• details about the damage or loss event;

• preferred appointment times;

• insurance carrier name, claim number, adjuster details, or related claim information;

• photos, videos, documents, or other files you choose to send us;

• any other information you include in your communications.

B. Information Collected Automatically

When you visit the Site, our service providers or we may automatically collect certain information, such as:

• IP address;

• browser type and version;

• device type;

• operating system;

• referring URLs;

• pages viewed;

• time spent on pages;

• date and time of visits;

• clickstream data;

• approximate geolocation derived from IP address;

• information collected through cookies, pixels, tags, or similar technologies.

C. Information From Third Parties

We may receive information from third parties, including:

• marketing and website analytics providers;

• call tracking providers;

• customer relationship management or lead management platforms;

• payment processors;

• insurers, adjusters, or claims representatives;

• referral partners;

• social media platforms;

• advertising partners.

If we combine information from third parties with information we already have, we will treat the combined information in accordance with this Privacy Policy.

Because we provide restoration and reconstruction services, the information you share may sometimes include details about your home, business, property damage, emergency events, insurance matters, or conditions affecting a structure. We use this information only as reasonably necessary to evaluate your request, communicate with you, coordinate services, document work, process claims support, improve operations, and comply with law.

Please do not send highly sensitive personal information that is not necessary for your request. Unless specifically required for a lawful business purpose, we ask that you do not send Social Security numbers, driver’s license numbers, financial account credentials, or medical records through general web forms or unsecured email.

We may use personal information for the following purposes:

A. To Provide Services

We use information to:

• respond to inquiries and quote requests;

• dispatch emergency response;

• inspect and assess losses;

• prepare estimates and proposals;

• schedule work;

• perform restoration, remediation, reconstruction, and related services;

• communicate about project progress;

• coordinate with insurers, adjusters, contractors, vendors, or property representatives when authorized;

• manage customer support and follow-up.

B. To Communicate With You

We may use your information to:

• call, email, or text you;

• confirm appointments;

• send service updates;

• respond to questions;

• provide administrative notices;

• request documents, approvals, or clarifications;

• send satisfaction surveys or review requests;

• send marketing communications where permitted by law.

C. To Operate and Improve the Site

We may use information to:

• maintain and secure the Site;

• troubleshoot technical issues;

• analyze traffic and usage patterns;

• improve website content, usability, and performance;

• personalize your Site experience;

• measure the effectiveness of campaigns or referral sources.

D. For Business and Legal Purposes

We may use information to:

• maintain business records;

• prevent fraud or misuse;

• enforce our terms and policies;

• protect our rights, users, staff, and property;

• comply with legal obligations;

• respond to lawful requests, subpoenas, or investigations;

• support audits, tax, accounting, insurance, and risk management functions.

If you provide your mobile phone number, you consent to receive calls and texts from RainFire Restoration related to your inquiry, estimate, appointment, emergency response, project updates, account matters, and other service-related communications.

Where permitted by applicable law and with any required consent, we may also send marketing or promotional text messages. Message frequency may vary. Message and data rates may apply.

You may opt out of non-essential text messages at any time by replying STOP to a text message, following any unsubscribe instructions provided, or contacting us directly. Opting out of promotional messages will not prevent us from sending you service-related messages that are necessary to complete your request or project.

We do not sell or share your mobile phone number for another company’s own marketing purposes.

We may use cookies, pixels, web beacons, scripts, and similar technologies to operate the Site and understand how visitors use it.

These technologies may help us:

• keep the Site functioning properly;

• remember preferences;

• understand traffic and user behavior;

• improve site performance;

• evaluate marketing effectiveness;

• support advertising and remarketing, where used.

Cookies may generally fall into these categories:

• Strictly Necessary Cookies – needed for core Site functionality.

• Analytics Cookies – help us understand how users interact with the Site.

• Functional Cookies – remember settings and preferences.

• Advertising Cookies – may be used to measure or improve ad relevance, if applicable.

Most browsers allow you to control cookies through browser settings. If you disable cookies, some parts of the Site may not function properly.

If your Site uses a cookie banner or consent tool, your choices may also be managed there.

We may share personal information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that help us operate our business, such as:

• website hosting providers;

• form and scheduling tools;

• analytics providers;

• call tracking or communication providers;

• CRM or customer support platforms;

• payment processors;

• IT and security providers;

• document storage providers;

• marketing agencies or advertising partners acting on our behalf.

These parties may access personal information only as needed to perform services for us or on our behalf.

B. Insurance and Project Coordination

When relevant to your project and authorized by you or otherwise legally permitted, we may share information with:

• insurance carriers;

• claims adjusters;

• inspectors;

• contractors;

• subcontractors;

• consultants;

• property managers;

• owners or other authorized representatives.

C. Legal and Compliance Purposes

We may disclose information when we believe doing so is necessary to:

• comply with applicable law;

• respond to legal process;

• protect our rights, property, safety, or operations;

• investigate fraud, abuse, or security incidents;

• enforce agreements or policies.

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

E. With Your Direction or Consent

We may share information for any other purpose you authorize.

We do not sell your personal information in the traditional sense for money. We also do not sell, rent, or share your mobile phone number with third parties for their own independent marketing purposes.

If applicable privacy laws use the terms “sell” or “share” more broadly to include certain advertising technology practices, your rights regarding those practices are described below.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• responding to your inquiry;

• providing services;

• maintaining project and transaction records;

• complying with legal, tax, accounting, insurance, and regulatory obligations;

• resolving disputes;

• enforcing agreements;

• protecting against fraud or abuse.

Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer reasonably needed, we will delete, de-identify, or securely dispose of it where feasible.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. For that reason, we cannot guarantee absolute security.

You are responsible for using care when sending information to us, especially by email or through online forms.

Depending on where you live, you may have certain privacy rights under applicable law. These may include the right to:

• know whether we collect and use your personal information;

• request access to the personal information we hold about you;

• request correction of inaccurate information;

• request deletion of certain information;

• opt out of certain marketing communications;

• opt out of certain cookie or advertising technologies, where applicable;

• request a copy of certain information in a portable format;

• appeal a denial of a privacy request, where applicable.

To exercise any privacy rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising any privacy rights available under applicable law.

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the message or contacting us directly.

Even if you opt out of marketing messages, we may still send you non-promotional communications related to your request, account, project, appointment, or ongoing business relationship.

Some web browsers offer “Do Not Track” settings. Because there is no uniform standard for how to respond to these signals, our Site may not currently respond to all browser-based Do Not Track mechanisms.

If applicable law requires us to honor specific opt-out preference signals, such as Global Privacy Control, we will do so to the extent legally required and technically supported.

Our Site may contain links to third-party websites, such as social media platforms, mapping tools, review platforms, financing providers, or partner resources. We are not responsible for the privacy practices, content, or security of those third-party services.

We encourage you to review the privacy policies of any third-party websites you visit.

Our Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site.

If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

We operate in the United States. If you access the Site from outside the United States, please understand that your information may be transferred to, processed in, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

By using the Site or providing us information, you acknowledge this transfer, processing, and storage.

If you are a resident of a state that provides additional privacy rights, we will process qualifying requests in accordance with applicable law.

Depending on the law that applies, you may have rights related to:

• access;

• correction;

• deletion;

• portability;

• opting out of certain targeted advertising or profiling;

• limiting certain uses of sensitive personal data.

To submit a request, contact us using the information below. We may verify your request using commercially reasonable methods.

If you are a resident of Utah, you may have certain rights under the Utah Consumer Privacy Act (UCPA) regarding your personal information, subject to applicable limitations and exceptions.

A. Your Rights Under Utah Law

Depending on the nature of your relationship with us and the data we maintain, you may have the right to:

• Access: Request confirmation of whether we process your personal data and access to that data;

• Delete: Request deletion of personal data that you have provided to us;

• Portability: Obtain a copy of personal data you previously provided to us in a portable and, to the extent technically feasible, readily usable format;

• Opt Out: Opt out of the processing of your personal data for:

  • targeted advertising; or

  • the sale of personal data (if applicable).

B. Exercising Your Rights

To submit a request under the Utah Consumer Privacy Act, please contact us using the information provided in the “Contact Us” section of this Privacy Policy.

We may take reasonable steps to verify your identity before fulfilling your request. If we are unable to verify your identity, we may deny the request in accordance with applicable law.

C. Appeals

Under Utah law, we are not required to offer a formal appeals process for denied requests. However, if you have concerns about how we handled your request, you may contact us, and we will review your inquiry in good faith.

D. Data Processing Practices

We process personal data for the purposes described in this Privacy Policy, including providing services, communicating with customers, improving our operations, and complying with legal obligations.

We do not sell personal data for monetary consideration. If our practices change in a way that constitutes a “sale” or targeted advertising under Utah law, we will update this Privacy Policy and provide any required opt-out mechanisms.

E. Non-Discrimination

We will not discriminate against you for exercising any of your rights under the Utah Consumer Privacy Act.

If you need this Privacy Policy in an alternative format or need assistance understanding it, please contact us, and we will make reasonable efforts to assist you.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes, we will revise the “Last Updated” date at the top of this page. Any changes will become effective when posted, unless otherwise required by law.

Your continued use of the Site after an updated Privacy Policy is posted means you accept the revised policy, to the extent permitted by law.

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

RainFire Restoration
659 W. 6960 S.
Midvale, UT 84047
Phone: (385) 336-7246
Email: office@rainfirerestoration.com