Effective Date: January 1st, 2020
Last Updated: March 15th, 2026

Welcome to RainFire Restoration. These Terms of Service (the “Terms“) govern your access to and use of the website located at https://www.rainfirerestoration.com (the “Site“) and the information, content, forms, and communications made available through it.

In these Terms, “RainFire Restoration,” “we,” “us,” and “our” refer to RainFire Restoration [insert full legal entity name, e.g., RainFire Restoration LLC], a Utah-based restoration and reconstruction company. “You” and “your” refer to the person accessing or using the Site.

Please read these Terms carefully. By accessing or using the Site, requesting a quote, or communicating with us, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Site.

RainFire Restoration provides emergency response, cleaning, restoration, remediation, reconstruction, and related services to residential and commercial properties in Utah. Our services may include water damage repair, water mitigation, water extraction, fire damage repair, fire mitigation, smoke damage restoration, mold remediation, storm damage repair, sewage backup response, structural drying, odor remediation, insurance claim assistance, home restoration, and commercial restoration.

The Site is provided for general informational purposes: to describe our services and service areas, share resources, display our work, and allow you to contact us or request service. The Site itself does not create a contract for restoration or construction work, and nothing on the Site is an offer to perform work at a stated price.

These Terms apply to your use of the Site and to the pre-engagement communications between us (such as inquiries, quote requests, and scheduling).

Any restoration, remediation, reconstruction, or other work we perform is governed by a separate written work authorization, service agreement, estimate, and/or contract signed by you and RainFire Restoration (each, a “Service Agreement“). If anything in a signed Service Agreement conflicts with these Terms, the Service Agreement controls with respect to that work.

The Site is not a substitute for emergency services. If you are experiencing a fire, flood, gas leak, structural collapse, medical emergency, or any situation that threatens life or safety, call 911 first. Our 24/7 emergency line at (385) 336-7246 is for restoration dispatch and does not replace fire, police, medical, or utility emergency services. We do not guarantee any specific response time through the Site or through any online form.

Any prices, estimates, or quotes provided through the Site or in early communications are preliminary and non-binding until confirmed in a signed Service Agreement. Restoration work frequently involves conditions that cannot be fully known until work begins – including hidden moisture, mold, structural issues, contamination, or code requirements. As a result:

• Estimates may change as the actual scope of loss and repair becomes known;
• Additional work, materials, or costs may be required and, where feasible, will be documented and communicated to you before proceeding; and
• Final pricing is determined by the signed Service Agreement and any approved change orders, not by content on the Site.

We may assist you in documenting a loss and coordinating with your insurance carrier, adjuster, or claims representatives. However:

• We are not an insurance company, insurance adjuster, or public adjuster, and we do not provide insurance, legal, or tax advice;
• We do not guarantee that your insurer will approve any claim, cover any particular scope of work, or pay any particular amount; and
• You remain responsible for your deductible, and for any amounts your insurer does not pay, as set out in your Service Agreement.

Coverage decisions are made solely by your insurer under your policy. Any questions about coverage, benefits, or claim outcomes should be directed to your insurance carrier or a licensed professional.

RainFire Restoration operates as a licensed general contractor in Utah and holds industry certifications, including IICRC certification. References on the Site to our licensing, certifications, experience, or results describe our qualifications generally and do not constitute a warranty or guarantee of any specific outcome for your property. Licensing and certification information is current as of the date noted and is subject to change.

Restoration and remediation reduce and address damage and contamination, but no provider can guarantee that all water, mold, smoke, soot, odor, or other contaminants can be completely eliminated, or that damage will not recur due to ongoing conditions, pre-existing issues, or factors outside our control.

Information on the Site regarding mold, contaminants, air quality, or health-related topics is general and educational. It is not medical advice. If you have health concerns related to your property, consult a qualified medical or environmental professional.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• use the Site in any way that violates any applicable law or regulation;
• attempt to gain unauthorized access to the Site, its servers, or any connected systems;
• interfere with or disrupt the Site, introduce malware, or place an unreasonable load on our infrastructure;
• scrape, harvest, or collect information about other users, or use automated means to access the Site without our permission;
• impersonate any person or misrepresent your affiliation; or
• use the Site or its content to build, train, or improve any competing product, dataset, or machine-learning model without our written consent.

We may suspend or terminate your access to the Site at any time, without notice, for any reason, including a suspected violation of these Terms.

The Site and its contents – including text, graphics, logos, images, photographs, project galleries, videos, page design, and layout – are owned by or licensed to RainFire Restoration and are protected by copyright, trademark, and other laws. “RainFire Restoration,” our logo, and related marks are trademarks of RainFire Restoration and may not be used without our prior written permission.

You may view and print pages from the Site for your own personal, non-commercial reference. Any other use – including reproduction, distribution, modification, or republication – requires our prior written consent.

When you contact us, request service, or send us photos, videos, documents, descriptions, or other materials (collectively, “Submissions“), you represent that you have the right to share them and that they do not violate any third party’s rights. You grant RainFire Restoration a non-exclusive, royalty-free license to use your Submissions as reasonably necessary to respond to your request, evaluate and document your project, coordinate services and insurance claims, and operate our business.

Please do not send sensitive personal information – such as Social Security numbers, driver’s license numbers, financial account credentials, or medical records – through general web forms or unsecured email. See our Privacy Policy for more detail on how we handle information.

Reviews and testimonials displayed on the Site reflect the experiences of specific customers and are not a promise or guarantee that you will experience the same results. With your permission or as otherwise permitted by your Service Agreement, we may photograph or document completed work and use those images and descriptions for marketing, portfolio, or educational purposes.

By providing your phone number or email address through the Site or in your communications with us, you consent to receive calls, text messages (SMS/MMS), and emails from RainFire Restoration relating to your inquiry, quote, appointment, emergency response, project, and account.

• Message frequency may vary, and message and data rates may apply.
• You may reply HELP for assistance and STOP to opt out of non-essential text messages.
• Opting out of promotional messages does not stop service-related messages necessary to complete your request or project.

Consent to receive marketing communications is not a condition of purchasing any service. Additional detail about communications, opt-out rights, and your privacy choices is provided in our Privacy Policy.

The Site may contain links to third-party websites, tools, or resources – such as social media platforms, mapping tools, review sites, financing providers, or industry organizations. We provide these links for convenience and do not control, endorse, or assume responsibility for the content, products, or practices of any third party. Your use of any third-party site is at your own risk and subject to that party’s terms and policies.

The Site and all content on it are provided “as is” and “as available,” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, RainFire Restoration disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any information on the Site is accurate, complete, or current. Any warranties relating to actual restoration or construction work are set out solely in your signed Service Agreement, not on the Site.

To the fullest extent permitted by law, RainFire Restoration and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of (or inability to use) the Site, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability arising out of or relating to the Site will not exceed one hundred U.S. dollars (USD $100.00). This section governs claims relating to the Site only; liability arising from restoration or construction work is addressed in the applicable Service Agreement. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify, defend, and hold harmless RainFire Restoration and its owners, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of any third party.

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Site, you consent to the practices described in that policy.

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to the Site or these Terms will be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of those courts.

Before filing any claim, you agree to first contact us at the information below and attempt in good faith to resolve the dispute informally. Most concerns can be resolved quickly this way.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES THAT MOST DISPUTES BETWEEN YOU AND RAINFIRE RESTORATION BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 19.10.

19.1 Informal Resolution First. Before initiating any arbitration or lawsuit, you agree to first contact us at the address in Section 22 and give us a written description of the dispute, your contact information, and the relief you are seeking. You and RainFire Restoration will attempt in good faith to resolve the dispute informally for at least sixty (60) days after we receive your notice. Most concerns can be resolved this way. If the dispute is not resolved within that period, either party may proceed under this Section 19. This informal-resolution requirement is a condition precedent to commencing arbitration, and the applicable limitations period will be tolled while the parties comply with it in good faith.

19.2 Agreement to Arbitrate. Except for the matters described in Section 19.9 (Exceptions), you and RainFire Restoration agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our communications with you, or the relationship between us – whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms – will be resolved by final and binding arbitration on an individual basis. This agreement to arbitrate is intended to be broadly interpreted. Claims relating to restoration or construction work are governed by the dispute-resolution terms of the applicable signed Service Agreement; if the Service Agreement is silent, this Section 19 applies.

19.3 Governing Arbitration Law. This Section 19 evidences a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. To the extent state arbitration law applies, the Utah Uniform Arbitration Act (Utah Code Ann. §§ 78B-11-101 et seq.) will apply, but only to the extent it is not inconsistent with the Federal Arbitration Act.

19.4 Delegation. All threshold questions – including the existence, scope, validity, enforceability, and applicability of this arbitration agreement, and whether a particular dispute is subject to arbitration – will be decided by the arbitrator and not by a court, except that a court has exclusive authority to decide the enforceability of the class, collective, and representative action waiver in Section 19.8.

19.5 Arbitration Provider and Rules. The arbitration will be administered by the American Arbitration Association (“AAA“) under its rules in effect at the time the arbitration is commenced. If the dispute involves your personal, family, or household use of the Site or our services, the AAA Consumer Arbitration Rules will apply; otherwise, the AAA Commercial Arbitration Rules will apply. The applicable rules are available at www.adr.org or by contacting the AAA. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will agree on an alternative administrator, or a court of competent jurisdiction will appoint one. The arbitration will be conducted by a single arbitrator.

19.6 Location and Manner. For any arbitration involving your personal, family, or household matters, the arbitration will take place in the Utah county where you reside or, at your election, by telephone, videoconference, or written submissions to the extent permitted by the applicable rules. For all other disputes, the arbitration will take place in Salt Lake County, Utah. The arbitrator may direct a reasonable exchange of information consistent with the expedited nature of arbitration.

19.7 Arbitration Fees. Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA rules, including any provisions that require RainFire Restoration to pay or advance fees in consumer disputes. Each party will otherwise bear its own attorneys’ fees and costs, except that the arbitrator may award attorneys’ fees and costs to the prevailing party to the extent authorized by applicable law or the applicable Service Agreement.

19.8 Class, Collective, and Representative Action Waiver. YOU AND RAINFIRE RESTORATION AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or join the claims of more than one person, may not preside over any form of a class, collective, or representative proceeding, and may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief on that party’s individual claim. You and RainFire Restoration each waive any right to a jury trial and any right to have any dispute heard as a class, collective, or representative action.

19.9 Exceptions. Notwithstanding the above, either party may: (a) bring an individual claim in a small claims court of competent jurisdiction in Salt Lake County, Utah (or, for a consumer, in the county where you reside), if the claim qualifies and remains in that court on an individual basis; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or proprietary rights. Seeking or obtaining relief under this Section 19.9 does not waive the right to arbitrate any other dispute.

19.10 Right to Opt Out of Arbitration. You may opt out of this Section 19 (except Section 19.1) within thirty (30) days after you first accept these Terms by sending written notice of your decision to opt out to RainFire Restoration at the address in Section 22. The notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provision of these Terms, and it will not affect any arbitration agreement contained in a separately signed Service Agreement. If you opt out, disputes will be resolved in the courts identified in Section 18.

19.11 Severability and Non-Severability. If any part of this Section 19 (other than the class, collective, and representative action waiver in Section 19.8) is found to be invalid or unenforceable, that part will be severed, and the remainder of this Section 19 will remain in effect. However, if the class, collective, and representative action waiver in Section 19.8 is found to be invalid or unenforceable as to any claim or request for relief, then the entire agreement to arbitrate in this Section 19 will be null and void as to that claim or request for relief, which will instead be resolved in the courts identified in Section 18. In no event will any class, collective, or representative claim be arbitrated.

19.12 Survival. This Section 19 survives the termination of these Terms and any expiration or completion of services.

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will revise the “Last Updated” date above. Changes become effective when posted, unless otherwise required by law. Your continued use of the Site after updated Terms are posted means you accept the revised Terms.

• Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and RainFire Restoration regarding the Site and supersede any prior understandings on that subject. Signed Service Agreements govern the work they describe.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

If you have questions, requests, or concerns about these Terms, please contact us:

RainFire Restoration
659 W. 6960 S.
Midvale, UT 84047
Phone: (385) 336-7246
Email: office@rainfirerestoration.com